Payment and Refund Policy
Thank you for shopping with hrc.gr (“we,” “our,” or “us”). We want to ensure that you have a satisfying shopping experience, and that’s why we offer this Return and Refund Policy to provide clarity on how returns and refunds are handled.
We accept the following payment methods for online purchases:
- Credit and Debit Cards: We accept major credit and debit cards, including Visa, and MasterCard.
- Online Payment Services: We may offer online payment services.
All payments are processed in Euro.
When you make a purchase on our website, your payment information is securely processed by our payment service providers. We do not store or retain your payment information on our servers. Your payment is subject to verification and authorization by the card issuer or payment service provider. In the event of payment refusal, we may cancel or suspend your order.
Pricing and Currency
All product prices displayed on our website are in Euro and inclusive of applicable taxes, unless stated otherwise. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been placed and confirmed.
We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a refund or exchange, subject to the following conditions:
- To initiate a return, please contact our customer support team within 15 days of receiving your order.
- Items must be in their original condition, unused, and in their original packaging.
- Returns must be shipped back to us with a valid return authorization provided by our customer support team.
- You are responsible for return shipping costs, unless the return is due to an error on our part.
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within 15 days.
- Refunds may take additional time to appear in your account, depending on your financial institution.
- If you received a defective or damaged item, please contact us within 15 days of receiving your order to request an exchange.
- We will provide instructions for returning the damaged item, and upon receipt, we will send you a replacement at no additional cost.
The following items are non-refundable:
- Digital products and downloadable content
- Gift cards and gift certificates